Help Center

What is a CIAM platform, and what does it do?

A CIAM platform is a solution that allows organizations to manage customer identities and access to their digital services. It enables businesses to authenticate customers, manage their permissions, and personalize their experiences across various digital touchpoints.

How does a CIAM platform differ from a traditional IAM (identity and access management) platform?

CIAM platforms are designed to manage external identities of customers, partners, and other external users, while traditional IAM systems manage internal identities of employees and contractors.

Does Porta offer support to migrate users from existing identity systems?

Yes. The Porta team is able to assist you to quickly migrate from homegrown or legacy identity solutions and avoid disruptions for your users.

Does Porta offer integrations with third-party tools?

Yes, Porta offers some built-in integrations with third-party tools. In addition, Porta's models offer you the flexibility to bring in data from external tools and display it in the user's profile so users have a centralized location where they can manage all aspects of their account.

Why should I trust Porta with my users?

Security is our utmost priority. For starters, we follow security best practices for storing user credentials: they are never stored in plain text, and all passwords are hashed and salted using the bcrypt algorithm, a state-of-the-art algorithm designed to prevent brute-force attacks even in case of a breach.

How does a CIAM platform ensure security for customer data?

CIAM platforms use a range of security measures, including multi-factor authentication, encryption, and access controls to protect customer data. In addition, Porta offers robust attack protection features such as Bot Detection, Suspicious IP Throttling, and Breached Password Detection. It also follows compliance standards like GDPR and CCPA.

How does Porta help with customer experience?

Porta helps to deliver a seamless and personalized customer experience by allowing customers to use a single set of credentials to access all digital services, providing a consistent user interface, and offering self-service tools for managing their accounts.

How does Porta integrate with other systems, such as marketing automation, CRM, or e-commerce?

Porta can integrate with other systems through APIs or SDKs which allow for a seamless exchange of data between platforms.

How does Porta handle compliance with privacy regulations such as GDPR or CCPA?

Porta ensures compliance with privacy regulations by providing features like consent management, data subject access requests, and data portability.